Not all customers are a walk in the park. You might come across very demanding and difficult customers who are hard to satisfy. This does not mean that you have to fear those customers.
With better skills and training, no customer will be difficult for you. Think of a similar situation at home. If you have an adamant child or a partner who is not ready to listen to reasons, you need to know how to handle them. Getting into fights and arguing will not do the magic. The same goes for customers who are very angry or demanding.
If you are worried about your over-all performance because of a few demanding customers, we are here to help you with our Course for Dealing with Difficult and Demanding Customers.