We all speak to people over phone whether they are clients, vendors, partners, family members or anyone else. Thus, everyone should be a good telephone conversation handlers and also good listeners.
Yet, most of us learnt our telephone skills from our parents at home, not in a professional environment.
This course will train you to handle professional and personal telephone calls effectively and professionally. The second part of the course deals with handling emotions and training to control the conversation towards the focus point of their choice.